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ERN

Protect Patients and Healthcare Revenue

Compliance-Driven Advocacy Technology

Accelerate appeals. Overturn denials. Advocate for medically appropriate healthcare.
Drive reimbursement results with ERN RevAssurance™

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Experience the Power of RevAssurance™

RevAssurance™ combines 25 years of advocacy expertise, a proven suite of resources and advanced technology to drive meaningful results so providers maximize financial strength, and patients receive the medically necessary care they deserve.

See Why Providers Trust Us

Smarter Appeals, Stronger Results

ERN streamlines denial management, appeals, and revenue recovery with expert-driven strategies and intelligent automation. Our end-to-end services help providers secure rightful reimbursements and protect patient care with confidence. 

Manage denials with precision using expert-driven insights and intelligent automation. Designed to support accelerated treatment authorization and revenue capture, this platform helps providers appeal and overturn improper denials while protecting medically necessary care and ensuring rightful reimbursement.  Speak to an Expert >

Address complex payor disputes with direct advocacy and regulatory expertise. Our team challenges improper denials, accelerates authorization capture, and works to recover disputed reimbursements, using the proprietary RCM platform, RevAssurance—managing the high-volume appeals process so providers can focus on delivering quality care. Speak to an Expert >
Equip your team with the expertise needed to navigate complex reimbursement challenges and advocate for medically appropriate healthcare pursuant to Wickline v. State. Our certified training provides in-depth education on proven appeal strategies, payor compliance and state and federal regulations, to help providers address uncompensated care, improper denials, and stalled reimbursements with confidence. Speak to an Expert >
Optimize your revenue cycle with custom strategies that enhance billing procedures, reduce denials, and recover lost reimbursements—all while reinforcing compliance with payor regulations. Our experts evaluate front, mid, and back-end workflows to identify inefficiencies, streamline administrative laws in the revenue cycle, perform root cause analysis to address problematic denials, provide pre-litigation analysis and litigation recommendations on unresolved accounts, and implement solutions that strengthen financial performance and improve patient care. Speak to an Expert >

Industry Challenges

$745B+

in uncompensated care provided since 2000.

83.2%

of appeals are overturned.*

*With only 9.9% being appealed, providers could overturn seven (7) times more denials with the right appeal tools.

$118

per claim is spent reworking or appealing a single denied claim.

$262B+

in total denied claims are lost annually across all healthcare providers.

1 of 3

rural hospitals are facing the possibility of shutting down.

The Path to a Healthier Revenue Cycle

Explore the biggest barriers to provider revenue and patient care—and how to overcome them. ERN’s proven solutions help providers navigate payor challenges while ensuring a strong and sustainable revenue cycle. 

Denials Prevention & Management

Regulatory Compliance & Risk Management

Patient Authorization Capture

Uncompensated Medical Dollar Write-Offs

Revenue Capture & Underpayments

The ERN Advantage

Recovered for providers through successful representation and consulting

$ 0 M+

Actual case overturn success rate after implementing ERN solutions

0 %

Increase in authorization approval rates with ERN Denial Prevention Unit (DPU)

0 %

Reduction in A/R assigned

0 %

Trusted by Clients Nationwide

“I have worked with ERN on numerous projects over the years... and have found them to be the most excellent trainer of various levels of personnel from CFO to Billing and Admitting staff. I've sat in on a number of training sessions and I have to say - probably the best I've ever attended.”

— Debbie Esparza

VP of Payer Strategy & Relationships at CommonSpirt Health

“Ed Norwood and his ERN team and suite of services are the ultimate no-brainer for every Healthcare Revenue Cycle leader... His clinical and non-clinical appeal win rate and time frame will bring home your dollars quicker and less costly than your in-house appeals team or your preferred law firm... Your teams will quickly learn how to most effectively prevent denials, and when needed they will fight to win. Ed’s perfect formulation of strategy + knowledge transforms and empowers your organization’s front lines of Patient Access, Case Management, Billing, Collections, and of course Appeals. ”

— Yaman Kahf

VP Revenue Cycle

“ERN/TRAF is an amazing company! After partnering with them for a few months, I have never seen so many insurance companies willing to work with me directly to resolve their issues when they wouldn't even answer my calls in the past. Way to go! ”

— Jerilin Cummings

Former VHS Director of Business Office

“ I highly recommend Ed. He will change the landscape of your practice and provide you the tools to level the playing field with payors. I believe the time spent with my leaders is a game changer and so do my CMDs. He is articulate, enthusiastic and engaging. His knowledge is a must have in your toolkit to success!”

— DeVonne Grizzle

Chief Clinical Officer at Quorum Health

“The training was very informative and it seems many of the collectors are excited about using these tools. I got positive feedback from at least 3 collectors yesterday. ”

— M. Colon

Manager at UCLA

“ERN's special skills changed my nephew's life. He has a rare disease and was not getting care because of insurance denial. He had no movement in any of his limbs. With rehab, we have hope of a full recovery. ”

— Julie Ward

Aunt

“Your presentation certainly gave us much more ammunition to use against stalling or "lazy" insurance processors... We did get one $15,000 W/C payment that had been pending for almost a year paid within two weeks of using your recommended tactics in collection.”

— M. Shayegan

Shayegan Medical Administration, Inc.

“We learned more in one day than we had in months of trial and error. The practical knowledge and strategies ERN shared were immediately useful, and we saw improvement in our claim resolutions almost instantly.”

— AAHAM MN Gopher Chapter Member

Training Session Attendee

"Ed Norwood and his ERN team and suite of services are the ultimate no-brainer for every Healthcare Revenue Cycle leader. In my 15+ years of personally training under Ed, sending my Business Office staff and leaders to be trained by Ed, consulting with Ed, and accessing his dispute resolution services – I know first-hand that Ed’s approach DELIVERS above all others. And yes, I know that there are 9 dozen other vendors who make grander claims –it has become our healthcare industry’s ultimate cliché. Ed is the real thing folks. His approach runs circles around all of them. His game-changer training is the ounce of prevention every healthcare organization needs. His clinical and non-clinical appeal win rate and time frame will bring home your dollars QUICKER and LESS COSTLY than your in-house appeals team or your preferred law firm. Better yet-- is that when you engage with Ed Norwood / ERN, your teams will quickly learn how to most effectively prevent denials, and when needed they will fight to win. That is because Ed’s perfect formulation of strategy + knowledge transforms and empowers your organization’s FRONT LINES of Patient Access, Case Management, Billing, Collections, and of course Appeals. Ed is the real thing."

— Yaman Kahf

VP Revenue Cycle Pipeline Health

"I have worked with Ed on numerous projects over the years and he is one of my favorite people. I have found him to be a most excellent trainer of various levels of personnel from CFO to Billing and Admitting staff. I've sat in on a number of training sessions and I have to say - probably the best I've ever attended."

— Debbie Esparza

VP of Payer Strategy & Relationships at CommonSpirt Health

"Ed's special skills changed my nephew's life. He has a rare disease and was not getting care because of insurance denial. He had no movement in any of his limbs. With rehab, we have hope of a full recovery. Thanks, Ed."

— Julie Ward

....................................

"I had the pleasure of hearing Ed last summer in LA. I knew at that point my organization needed him! As result, he spoke to my Case Management Directors in April at our National Symposium. I believe the time spent with my leaders is a game changer and so do my CMDs.

I highly recommend Ed. He will change the landscape of your practice and provide you the tools to level the playing field with payors. He is articulate, enthusiastic and engaging. His knowledge is a MUST HAVE in your toolkit to success!"

— DeVonne Grizzle

Chief Clinical Officer at Quorum Health

"Ed is an amazing person and trainer we reached our yearly goals since acquired his services. He has inspired my staff with knowledge and self-growth. There are many organizations that provide assistance, but Ed provides 110% of his experiences and skills. I recommend his team for performance improvement and healthcare revenue cycle challenges."

— Anna Galvez Hernandez

Director of Patient Accounting AHMC HealthCare

Industry Excellence

Ensuring patient data confidentiality and compliance.
Demonstrating the highest level of expertise in medical billing.
Experts in coding and compliance for healthcare providers.
CERTIFIED IN HEALTHCARE ADMINISTRATION LAWS AND DENIAL PREVENTION CONCEPTS

Trending Resources

VISUAL GUIDE

The Purpose of Prompt Payment Laws

ADVISORY NOTICE

Authorization Requests For Post-Stabilazation Care

LETTERS & STATEMENTS

ERN's Statement to Congress

DHMC UPDATES

DHMC Advises Requirements for Requesting Authorization for Post-Stabilization Care

VISUAL GUIDE

Obtaining Authorization While a Patient is In House

DHMC UPDATES

DMHC APL Updated Advisory – Provider Feedback Requeste

VISUAL GUIDE

How CMS Views Contracted Treating Providers

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